1. Scope and responsible entity
This policy applies to personal information processing whose purposes and means are determined by 成都优智芯科技有限公司 when you visit www.directorfeng.com or contact DirectorFENG® through the WeCom, WeChat Mini Program, telephone, email or in-store channels provided on this website.
This is a static brand information portal. It does not offer registration or login, create orders, collect payments or accept after-sales forms on its web pages. When you enter WeChat, payment, shipping or other third-party services, personal information processing independently determined by those platforms is governed by their own rules.
2. Information generated by website visits
Scroll horizontally to view the table. When focused, use the left and right arrow keys to scroll.
| Scenario | Information that may be involved | Purpose |
|---|---|---|
| Visiting pages | IP address, access time, requested page, basic browser and device information, error or security logs | Automatically generated by network, hosting, CDN or security services to deliver pages, troubleshoot faults and prevent attacks. |
| Site search | Search terms you enter and page URLs containing them | Matching takes place in your browser. URLs may still appear in browser history and necessary access logs. |
| Loading QR code images | IP address, request time, basic device information and image URL | QR code images are served from an Alibaba Cloud Object Storage domain for image delivery and security. |
| Opening external channels | Information collected by the destination platform under its rules | Processed by the relevant provider after you enter WeChat, telephone, email, regulatory filing lookup or other services. |
3. Contact and service information
- Contact and orders: After you contact us, we may process your preferred name, phone number, WeChat account, email address, order number, service items, quotes, payment status and after-sales communications.
- Devices and shipping: We may process the device model, serial number and other identifiers; appearance, functions, faults, inspection and repair records; sender and recipient details, phone numbers, addresses, tracking numbers and included items.
- Data on the device: Notifications, photos or other content may be seen incidentally during repair, inspection or data migration. Obtaining that content is not our purpose. We follow the minimum-access requirements in the Service & After-Sales Rules.
- Processing purposes: To respond to enquiries, carry out repair or pre-owned device services, complete delivery, settlement and after-sales support, protect device, transaction and network security, and fulfil legal obligations.
4. Service providers and sharing
We do not sell personal information. Hosting, cloud storage, security, Tencent-related services, payment institutions and shipping providers may process necessary information to support website access and individual services. We clarify processing purposes, scope and security responsibilities according to the actual working relationship.
When providing personal information to another personal information processor, we will explain the recipient, purposes, methods and types of information as required by law, and obtain the relevant consent when necessary. Disclosures to competent authorities, or those genuinely necessary in an emergency to protect life, health or property, are handled as provided by law.
5. Retention, deletion and security
- Retention periods: Website logs are kept for the shortest period necessary for security and troubleshooting. Order, transaction and after-sales records are retained for service completion, dispute handling and legally required periods. Specific log retention periods remain to be confirmed against the actual service configuration.
- Deletion: Once the purpose has been fulfilled and no law requires continued retention, personal information is deleted or anonymized. If deletion is temporarily impossible, processing other than storage and security protection stops.
- Security measures: Risk-appropriate measures include access controls, least privilege, authentication, protection in transit or storage, logging and incident response to prevent unauthorized access, disclosure, alteration or loss.
- Security incidents: If a personal information security incident occurs or may occur, we promptly take remedial measures and make reports and notify potentially affected people as required by law.
6. Your rights and how to contact us
Within the scope provided by law, you may request access to, copies of, correction, completion or deletion of personal information, or restrictions on its processing; withdraw consent for consent-based processing; or complain about personal information processing.
Contact service@directorfeng.com, our WeCom account or +86 193 0800 0333. To prevent impersonation, we ask only for information necessary to verify your identity and order. We respond within the period required by law or a reasonable period.
7. Minors, updates and effective date
The website and related services are not primarily directed at children under fourteen. If their personal information genuinely needs to be processed, a parent or other guardian should handle the matter or expressly consent, and specific protection requirements apply.
This policy takes effect on September 5, 2026. We will update it if there are material changes to processing purposes, methods, information types, retention periods or service providers. Where renewed consent is legally required, a website update does not replace consent.