Help & Support

Find service processes, warranty information and answers about repairs, pre-owned devices and after-sales support.

Service processes

Read the complete processes and preparation steps for repairs, buying and selling pre-owned devices.

Find the applicable warranty information and how to report a problem after your service.

Check order and payment guidance, device care advice or our frequently asked questions.

Find our store address, directions, opening hours and contact details. Our services are currently available only to customers in mainland China.

Daily 10:00–19:00 · Beijing time (UTC+8)