Device charging guidance
Everyday charging advice, basic safety checks, when to stop charging and when an inspection is needed.
If the device is swollen, leaking, smoking, smells unusual, is abnormally hot or its condition is uncertain after liquid exposure, stop using and charging it, keep it away from flammable materials and contact a professional.
Everyday charging
- Use chargers and cables that are compatible with the device and in visibly good condition.
- Keep the device, port and surrounding area dry, with space for normal heat dissipation.
- Stop using cables, adapters or ports with visible damage.
Basic checks you can make
- Only proceed if there is no swelling, leakage, smoke, unusual smell, liquid exposure or significant abnormal heat.
- Try a known-working, compatible cable and adapter.
- Record charging messages, interruptions, accessories used and when the issue occurs.
- If debris is visible in the port, do not scrape it out with a metal object.
Stop charging immediately if
- The battery or body is swollen or deformed.
- There is leakage, smoke or an irritating smell.
- The device remains significantly and abnormally hot.
- Its condition is uncertain after liquid exposure or the port is wet.
- There are unusual sounds, sparks or worsening structural damage while charging.
What not to do
- Do not puncture, crush, bend or heat a battery.
- Do not keep charging a device with a safety issue.
- Do not disassemble the device yourself to inspect the battery or port.
- Do not insert metal objects into the port to clean it.
When an inspection is needed
- Charging is still unstable after trying working accessories.
- The port is loose, contact is unreliable or unsupported-accessory messages recur.
- Charging is accompanied by abnormal drain, restarts, significant heat or unusual battery behaviour.
- The device has a history of liquid exposure, drops, disassembly, repairs or battery swelling.