Selling a pre-owned device: process & guidance
From device details and an initial estimate to data preparation, shipping, inspection, a final offer, payment or return.
An initial estimate is not the final offer. The final offer is explained and confirmed after the device arrives and has been physically inspected.
Prepare device details
- Model, storage capacity, colour and identifiable device information.
- Appearance, functions, battery, faults and known repair history.
- Drops, liquid exposure, disassembly, account locks or part issues.
- You must have the legal right to sell the device and be able to assist with necessary identity and account checks.
Data and account preparation
- Back up important data first, and check that the backup actually works.
- Keep your Apple Account password and verification codes to yourself. Do not share them with anyone.
- The account owner must personally sign out, turn off Find My or handle personal data when required.
- After checking your backup, handle personal data as agreed. Deletion or erasure is usually irreversible.
- Pause shipping or the transaction if you cannot sign out, turn off Find My or remove Activation Lock.
Selling process
Share device details
Describe the condition using information you can currently confirm.
- What you need to do
- Provide clear photos, function status, repair history and account status where possible.
Receive an initial estimate
An estimate based on your information helps you decide whether to bring or send the device for inspection.
- What we do
- Explain the basis of the estimate, unverified details and factors that could change it.
- What to confirm
- Understand that the initial estimate is not the final transaction price.
Prepare data, accounts and shipping
Back up data, handle your account personally and package the device for its condition.
- What you need to do
- Keep records of the device exterior, packaging and shipment. Remove unrelated valuable accessories.
When processing may pause or take longer
- Pause if the account is locked, ownership is unclear or the device cannot be transported safely.
Receive and inspect
Verify device identity and check appearance, functions, battery, identifiable parts and repair history.
- What we do
- Record issues, untested items and differences from the initial information.
Explain the final offer
The final offer is based on physical inspection and the pricing factors applicable at the time.
- What we do
- Explain the final offer and the main reasons for any difference from the initial estimate.
- What to confirm
- You explicitly choose whether to accept the final offer.
Payment after acceptance
Proceed using the payee details and payment method confirmed in the order.
- What you need to do
- Check the payee identity and details.
- What we do
- Process payment by the agreed method once the agreed conditions are met.
When processing may pause or take longer
- Pause and check if payee details do not match or the payment status is abnormal.
Return if you decline
Follow the storage, packaging, shipping cost and return arrangements confirmed before shipment and in the order.
- What to confirm
- Check the return address, recipient, shipping method and related charges.
Packaging and shipping
- Ask whether shipping is possible first if the battery is hazardous or the structure is seriously damaged.
- Use packaging that prevents movement and protects the screen and corners.
- Record accessories and keep packaging records, tracking numbers and delivery confirmation.
When we need your confirmation
- The purpose and limitations of the initial estimate.
- Intake inspection results and the final offer.
- Payee details after accepting an offer.
- Return address, shipping method, cost and timing if you decline.
Payment, returns and related rules
Payment methods, arrival times, storage, return shipping costs and handling of transport issues are subject to the actual order and applicable formal rules.