Could original parts be swapped or other components damaged during repair?
Answer
From parcel unboxing, device disassembly and repair through final testing and return packing, each key stage is covered by camera and work records. Relevant camera footage is retained for 40 days under the current policy. If you have concerns about the repair process or your device’s condition, please contact us promptly; we can help review the records still available using your order details.
We see integrity as the foundation of long-term service and reputation, and we require technicians to follow standard procedures. They must not swap device parts without authorisation, omit repair steps or carry out work unrelated to the repair.
After repair, eligible services receive the agreed warranty. Battery cell replacement and storage upgrades currently include a one-year warranty. Coverage, eligibility conditions and exclusions are subject to the warranty terms for the relevant service and the terms of the order.